Privacy Policy

01About Kavestone

Kavestone designs and supplies made-to-order marble and travertine furniture.

For data protection purposes, the organisation responsible for deciding how and why your personal information is used is:

Trading name:

Kavestone

Legal company name:

[LEGAL COMPANY NAME]

Registered address:

[REGISTERED ADDRESS]

Company number:

[COMPANY NUMBER]

Website:

www.kavstn.co.uk

Email:

[PRIVACY / CUSTOMER SERVICE EMAIL]

This organisation acts as the data controller for the personal information described in this Privacy Policy.

If you have any questions about your personal information or this policy, please contact us using the details above.

02The Information We Collect

The information we collect depends on how you interact with Kavestone.

Information You Give Us

You may provide us with information including:

• Your name
• Email address
• Telephone number
• Billing address
• Delivery address
• Account information
• Order details
• Product preferences and specifications
• Enquiry details
• Correspondence with our team
• Marketing preferences

When ordering made-to-order furniture, this may also include your chosen:

• Product
• Dimensions
• Stone
• Finish
• Configuration
• Delivery requirements

Payment Information

Payments may be processed through secure third-party payment providers.

We may receive limited transaction information such as:

• Payment status
• Transaction reference
• Payment method
• Order value
• Refund information

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of your visit
• Time spent on pages
• Referring website
• Website interactions
• Cookie identifiers
• Approximate location derived from technical information

This information helps us operate, secure and improve our website.

03How We Use Your Personal Information

We only use personal information where we have an appropriate reason and lawful basis for doing so.

Processing & Fulfilling Your Order

We may use your personal information to:

• Process your order
• Confirm your specifications
• Arrange manufacturing
• Process payments
• Send order updates
• Arrange delivery
• Provide White Glove delivery and assembly
• Manage cancellations, refunds or after-sales issues
• Respond to problems with your order

We generally process this information because it is necessary to perform our contract with you or to take steps at your request before entering into a contract.

Customer Service & Enquiries

We may use your information when you:

• Ask us a question
• Request product information
• Contact us about a bespoke project
• Ask for assistance with an existing order
• Raise a delivery or product issue

Depending on the circumstances, this processing may be necessary for a contract or based on our legitimate interests in providing effective customer service and operating our business.

Improving Kavestone

We may use information to:

• Understand how customers use our website
• Improve our website experience
• Improve our products and services
• Analyse website performance
• Understand customer preferences
• Prevent fraud and misuse
• Improve the security of our website and systems

Where appropriate, we rely on our legitimate interests in operating, protecting and improving Kavestone.

Where consent is required for cookies, tracking or similar technologies, we will ask for your permission.

Legal & Regulatory Requirements

We may process or retain information where necessary to:

• Comply with tax and accounting requirements
• Maintain business records
• Prevent or investigate fraud
• Respond to lawful requests
• Enforce our terms
• Establish or defend legal claims
• Comply with other legal obligations

In these circumstances, processing may be necessary to comply with a legal obligation or for our legitimate interests.

04Marketing

If you subscribe to Kavestone marketing, we may send you communications about:

• New furniture collections
• New marble and travertine options
• Product launches
• Bespoke furniture
• Design inspiration
• Offers and promotions
• Kavestone news

Where required by law, we will only send electronic marketing where we have the appropriate consent or another permitted basis for doing so.

You can unsubscribe at any time by:

• Selecting the unsubscribe link in one of our emails, or
• Contacting us directly

05Cookies & Similar Technologies

Kavestone uses cookies and similar technologies to operate and improve our website.

These technologies may be used for:

Essential Functions

For example:

• Keeping the website secure
• Remembering items in your basket
• Processing checkout
• Maintaining your session
• Remembering privacy preferences

Analytics & Performance

With the appropriate permission, we may use analytics technologies to understand how visitors interact with our website and help us improve its performance.

Advertising & Marketing

Where applicable and where required consent has been obtained, we may use technologies that help us:

• Measure advertising performance
• Understand marketing campaigns
• Show more relevant advertising
• Understand how customers interact with our marketing

Where consent is required, non-essential technologies will not be used until you have made your choice through our cookie controls.

You can review or change your preferences through the cookie settings available on our website.

For more information, please see our Cookie Policy.

06Who We Share Your Information With

We may share information with carefully selected organisations where necessary to operate Kavestone and fulfil your order.

Website & Technology Providers

We may use third parties to provide:

• Website hosting
• Ecommerce technology
• Customer account functionality
• Data storage
• Website security
• Analytics

Delivery & Installation Partners

To complete your White Glove delivery, we may provide delivery partners with information such as:

• Your name
• Delivery address
• Telephone number
• Order information
• Delivery instructions

This allows them to arrange and complete your delivery.

Marketing & Analytics Providers

Where appropriate, we may work with third-party services that help us:

• Send marketing communications
• Measure campaign performance
• Analyse website use
• Improve our advertising

Their use of personal information is subject to appropriate data protection arrangements.

Professional Advisers

We may share information where reasonably necessary with:

• Accountants
• Lawyers
• Insurers
• Auditors
• Consultants
• Other professional advisers

Authorities & Legal Requirements

We may disclose personal information where required or permitted by law, including to:

• Courts
• Law enforcement
• Regulators
• Government authorities
• Tax authorities

We may also disclose information where necessary to protect Kavestone, our customers or others against fraud, unlawful activity or legal claims.

07International Transfers

Some of our technology providers, manufacturers, suppliers or other service partners may operate outside the United Kingdom.

This means personal information may sometimes be processed in another country.

Where personal information is transferred internationally, we take appropriate measures designed to ensure that the information receives an appropriate level of protection under applicable data protection law.

Depending on the destination, this may include:

• UK adequacy regulations
• Approved contractual safeguards
• Other legally recognised transfer mechanisms

You can contact us if you would like further information about safeguards relevant to your personal information.

08How Long We Keep Your Information

We do not keep personal information indefinitely.

We retain information only for as long as reasonably necessary for the purpose for which it was collected and to meet any applicable legal, accounting, tax or regulatory requirements.

For example, we may need to retain certain order and transaction records after an order has been completed for accounting, tax, warranty, dispute-resolution and legal purposes.

The exact retention period may depend on:

• The type of information
• Why we collected it
• Whether you have an active account or order
• Applicable legal requirements
• Whether the information is required to resolve a dispute or claim

When information is no longer required, we will delete, anonymise or securely dispose of it where appropriate.

09Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access
• Accidental loss
• Misuse
• Disclosure
• Alteration
• Destruction

We also seek to limit access to personal information to employees, contractors and service providers who reasonably require it to perform their role.

No online system or method of electronic storage can be guaranteed to be completely secure, but we take reasonable measures appropriate to the information we process.

10Your Privacy Rights

Under UK data protection law, you may have a number of rights relating to your personal information.

Depending on the circumstances, these may include:

11How to Exercise Your Rights

If you would like to exercise a privacy right or ask us a question about your personal information, contact:

Please tell us what you are requesting and provide enough information for us to identify the relevant records.

We may need to verify your identity before completing certain requests.

We will handle requests in accordance with applicable data protection law.

12Third-Party Websites

Our website may contain links to websites, platforms or services operated by third parties.

Once you leave the Kavestone website, those organisations may process your personal information according to their own privacy policies.

Kavestone is not responsible for the privacy practices of websites or services that we do not control.

We recommend reviewing their privacy information before providing personal information.

13Children's Privacy

Kavestone products and services are intended for adults.

We do not knowingly collect personal information from children for the purpose of selling our products or services.

If you believe that personal information relating to a child has been provided to us inappropriately, please contact us.

14Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes to:

• Our business
• Our website
• The services and technology we use
• How we process personal information
• Applicable laws or regulatory guidance

When we make changes, we will publish the updated policy on this page and update the Last updated date at the top.

15Complaints

If you have a concern about how we have handled your personal information, please contact us first.

We will aim to investigate your concern and respond appropriately.

You also have the right to complain to the UK's data protection regulator: