Shipping and Delivery Policy
Shipping & Delivery
Made to order. Delivered with care. Installed in your home.
Every Kavestone piece is crafted to order and deserves the same level of care when it reaches you.
That’s why every order includes complimentary delivery and White Glove installation across England, Wales and Scotland — from bringing your furniture into your home to assembling it, positioning it and taking the packaging away.
Your Kavestone Delivery
Your furniture is not taken from a warehouse shelf.
Each Kavestone piece is individually made to order, carefully finished and inspected before it begins its journey to you.
Our typical lead time is 8–10 weeks from order confirmation.
As every piece is handcrafted and made from natural stone, there may occasionally be small variations to this timeframe. We would rather allow the time required to finish your piece properly than compromise on the quality of the final product.
When your furniture is ready, our delivery team will contact you to arrange delivery.
Complimentary White Glove Service
We want receiving your Kavestone furniture to feel effortless.
Our White Glove Delivery Service is included free of charge with every order.
On delivery, our team will:
- Carefully bring your furniture into your home
- Take it to your chosen room
- Unpack each piece
- Assemble your furniture where required
- Position it in your chosen location
- Remove all delivery packaging from your property
No boxes left behind. No separate assembly to arrange.
Your Kavestone piece is delivered ready to become part of your space.
Preparing Your Home
Marble and travertine furniture can be extremely heavy, so clear and suitable access is essential for a safe delivery.
Before your delivery date, please check the full route from the entrance of your property to the room where the furniture will be positioned.
Please consider:
- Entrance doors and internal doorways
- Hallway widths
- Tight corners
- Staircases and landings
- Lift dimensions and weight restrictions
- Ceiling heights where relevant
- Steps or restricted entrances
- The space available in the final room
Please also ensure that the delivery route and installation area are clear before our team arrives.
It is the customer's responsibility to ensure that the furniture ordered can safely pass through the property and reach its intended location.
If you have any concerns about access, please speak to our team before delivery.
When Your Order Arrives
Once your furniture has been unpacked, assembled and positioned, we recommend taking a moment to inspect it while our delivery team is still with you.
Natural stone is unique by nature, so variations in colour, veining and pattern are expected. However, if you notice damage or believe there is an issue with your furniture, please let us know.
Reporting Damage
Any visible damage or delivery-related issue should be reported to us within 7 days of delivery.
Please include:
- Your order number
- Clear photographs of the affected area
- A photograph showing the complete item
- A brief description of the issue
This helps our team understand the problem and respond as quickly as possible.
Reporting within 7 days helps us investigate delivery-related issues promptly and does not affect any statutory rights you may have.
Missed Deliveries
We will contact you in advance to arrange your delivery.
Please make sure someone is available to receive the order and that our team can access the property at the agreed time.
If we are unable to complete the delivery because:
- Nobody is available at the property
- Access to the property cannot be provided
- The furniture cannot safely reach its intended location
- The delivery cannot be completed for another reason within the customer's control
a £60 redelivery charge will apply.
We will then arrange a new delivery date with you.
Made Especially for You
Kavestone furniture is made to order rather than mass produced.
Once your order enters production, your chosen design, stone and specifications are being prepared specifically for you.
For this reason, made-to-order products cannot be returned simply because you have changed your mind.
We therefore recommend carefully reviewing your:
- Product
- Dimensions
- Stone selection
- Finish
- Configuration
- Delivery access
before confirming your order.
This policy does not affect your statutory rights where an item is faulty, damaged or not supplied as ordered.
The Beauty of Natural Stone
No two Kavestone pieces will ever be identical.
Marble and travertine have been formed naturally over thousands of years. Every slab carries its own markings, tones and character.
Your furniture may therefore display natural variations in:
- Veining
- Colour and tone
- Pattern
- Texture
- Pores
- Mineral markings
- Surface characteristics
These are inherent qualities of genuine natural stone rather than manufacturing defects.
Images and samples are intended to represent the overall appearance of a stone, but they cannot reproduce the exact slab that will be used for your furniture.
It is this individuality that makes every Kavestone piece one of a kind.
From Our Workshop to Your Home
- Order ConfirmedYour chosen piece and specifications are confirmed.
- Made to OrderYour furniture is individually crafted and finished.
- Quality CheckedThe completed piece is inspected before dispatch.
- Delivery ArrangedOur team contacts you to arrange your delivery.
- White Glove InstallationWe deliver, assemble, position and remove the packaging.
Delivery FAQs
How much does delivery cost?
Delivery is free across England, Wales and Scotland.
Our complimentary White Glove service is also included.
How long will my order take?
Our typical made-to-order lead time is 8–10 weeks from order confirmation.
Occasionally, handcrafted production or natural stone availability may affect this timeframe.
Will you bring the furniture inside my home?
Yes. Our White Glove team will bring the furniture into your home and take it to the agreed room, subject to safe and suitable access.
Is assembly included?
Yes. Where assembly is required, our delivery team will assemble your furniture as part of the complimentary White Glove service.
Will you remove the packaging?
Yes. Once your furniture has been installed, our team will remove the delivery packaging.
What happens if the furniture does not fit through my property?
Customers are responsible for ensuring there is sufficient access for the furniture ordered.
We strongly recommend checking doors, hallways, stairs, lifts and tight corners before placing your order.
If you are unsure, please contact us before delivery.
What happens if I miss my delivery?
If the agreed delivery cannot be completed because nobody is available or suitable access has not been provided, a £60 redelivery charge will apply.
What should I do if my furniture arrives damaged?
Please contact us as soon as possible and report the issue within 7 days of delivery, including photographs and your order details.
Can I return my furniture?
Because Kavestone furniture is made specifically to order, we do not accept change-of-mind returns once production has begun.
This does not affect your statutory rights if your furniture is faulty, damaged or incorrectly supplied.
Need Help Before Ordering?
If you are unsure about access, sizing, delivery or any aspect of your order, speak to the Kavestone team before placing your order.
We’ll help you make sure everything is right before your piece goes into production.
Contact Our Team